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Frequently Asked Questions
General Questions
What is Upbuild Health?
UpBuild Health is a patient-centered medical laboratory providing accurate, reliable, and confidential diagnostic testing services, with a focus on accessibility and community care.
What are your operating hours?
We are open from 9 AM to 5 PM, Monday to Friday and 9 AM to 12 PM on Saturdays. We’re closed on Sundays. Holiday hours may vary, so please call or check our website for specific information on those dates.
Where are you located?
We are located at 102A North Parler Avenue based in St. George, SC, serving local and rural communities with a commitment to quality healthcare access.
Is parking available?
Yes, we have a parking lot adjacent to the laboratory, and street parking is also available.
What types of tests do you offer?
We provide a variety of screening and diagnostic tests, including:
– Health Screenings (General wellness, diabetes, cholesterol, etc.)
– Diagnostic Testing (COVID-19, flu, strep, etc.)
– Drug & Alcohol Testing (DOT & non-DOT)
– STD Testing
– Paternity & DNA Testing
– Employer Solutions (Workplace drug testing, background checks, etc.)
– Mobile Services (On-site & concierge testing)
Testing & Results
Do I need an appointment?
While walk-ins are welcome, we recommend scheduling an appointment for faster service.
How long does it take to receive my results?
Turnaround times vary by test:
– Rapid tests (COVID, flu, strep, drug tests): Same day
– Standard lab tests: 1–3 business days
– DNA/Paternity tests: Varies, typically 3–5 business days
Are my test results confidential?
Yes, privacy and confidentiality are our top priorities. Your results are secure and only shared with authorized individuals.
Insurance & Payment
Do you accept insurance?
We accept some insurance plans for specific tests. Please contact us to verify coverage. Self-pay and employer-paid options are also available.
What payment methods do you accept?
We accept cash, credit/debit cards, and HSA/FSA payments.
Workplace & Employer Services
Do you offer DOT drug testing?
Yes, we are DOT-certified (49 CFR Part 40) and provide workplace drug and alcohol testing for regulated industries.
Can you provide on-site or mobile testing for businesses?
Yes! We offer mobile and on-site testing for workplaces, schools, and organizations.